1. Return and Refund Policy
✅Conditions for Return and Refund(Returned in original packaging)
> For hygiene reasons , underwear products can only be returned if:
> - Unworn/unwashed with original tags intact
> - Defective items (e.g., stitching issues) within 15 days
> - Refunds issued via original payment method (5% restocking fee applies)
🚫Non-refundable
> - washed/worn clothing
> - human damage (e.g. self-cutting)
> - wrong size/color difference issues
🔄Procedure
> - Contact Customer Service for a Return Merchandise Authorization code
> - Send back to the warehouse in Africa/China → Refund to the original account within 7 days after arrival
2. Shipping Policy
📦Packaging & Logistics (except delays due to customs/force majeure)
> - Discreet Packaging : Plain boxes without brand logos
> - Shipping: Negotiable
> - Processing: 24 hours
> - Hygiene Sealed : Each item individually packed
3. Contact us
🏢Company: Doorsetp Factory
📍Address: No.128 Wenchang Road, Puzhou Street, Longwan District, Wenzhou, Zhejiang, CN.
📞Tel: 86 15968702739
📧 E-mail: sales@doorstepfactory.com
4. About us
⭐DSF Core Philosophy: Brings premium Chinese factories to your African doorstep, building trust and prosperity hand in hand
🎯DSF Brand Vision: Our vision centers around the Doorstep Factory brand, starting with our flagship product Boxer Shorts to establish a professional sales team dedicated to the African market while strategically integrating premium Chinese supply chain resources.
5. Privacy Policy
🔒Data Declaration
> - Automatically deleted after 30 days
> - Never shared with third parties
> - GDPR-compliant encryption
> - We only collect the data necessary to process an order (name, contact details, delivery address, payment details)
> - African user data is stored on local servers in Africa
6. Terms and Conditions
🤝Customs Liability: Buyers need to take the initiative to cooperate with customs clearance, if the parcel is returned due to missing information, the shipping fee will not be refunded.
💳Payment Methods: ✅ PayPal/Visa/Mobile Money ✅ Local Bank Card
🔑Account and Order
> - Users must provide accurate information, fraudulent accounts will be suspended.
> - Prices, promotions and stock availability are subject to change.
⚠️Intellectual Property: All website content (logos, text, images) is owned by Doorstep Factory and protected by copyright laws.